Terms & Service
Appointments & access
- Customers should provide an accurate service location, vehicle description, and contact information.
- Mobile service may require safe access to the vehicle and, for certain services, a standard electrical outlet.
- Arrival and completion times are estimates. Weather, traffic, vehicle condition, contamination, pet hair, stains, and added services can affect timing.
Vehicle condition & personal items
- Remove valuables and important personal belongings before service.
- Pre-existing scratches, dents, paint defects, damaged trim, loose parts, or failing clear coat are not caused by normal detailing work.
- Excessive pet hair, stains, odor, garbage, buildup, or oversized vehicles may require additional charges disclosed before or during service.
Quotes & pricing
Quote-based services such as paint correction, clay bar packages, and extraction may vary based on inspection, vehicle size, product needs, and condition. Ceramic coating pricing shown is labor-only where noted.
Cancellations
Please provide as much notice as possible when rescheduling. Repeated late cancellations or no-shows may require a deposit before a future appointment.
Privacy Policy
WNY Peak Auto Care uses customer information only as reasonably necessary to communicate and provide requested services.
Information collected
Booking forms may collect name, phone number, email, service location, vehicle details, selected service, preferred appointment time, and customer notes.
How it is used
Information may be used to confirm appointments, provide quotes, communicate changes, complete service, and answer customer questions. Personal information should not be sold to third parties.
Third-party form service
The website booking form may use a third-party form delivery service to send requests to the business email. Customers should avoid including sensitive financial or identity information in the notes field.
No Refund Policy
Because detailing involves reserved appointment time, labor, travel, equipment, and products, payments for completed work are generally non-refundable.
Once work begins
After a service has started, refunds are not guaranteed. After completion, the standard response to a reasonable service concern is an opportunity to inspect the issue and, when appropriate, provide a touch-up or correction.
Customer concerns
Report concerns as soon as reasonably possible and provide clear details or photos when requested. This policy does not limit rights that cannot legally be waived under applicable New York law.
Deposits & special-order products
If deposits, coating products, or special-order materials are introduced, any non-refundable amount should be disclosed before payment is collected.
